SAJUNABI Refund Policy

Last Updated: 2026-05-27 Version: 1.1 Effective Date: 2026-05-27

Important Notice: This Refund Policy is a translated version. The original Korean version shall prevail in case of any conflict or ambiguity. This Policy forms part of the Terms of Service and applies in conjunction therewith.

This Refund Policy governs the cancellation and refund of fees paid for online services operated by TULIPWOOD KOREA (CEO: Kyungmin Roh, hereinafter "Company" or "TULIPWOOD KOREA") through its online platform, which matches foreign tourists with Korean guides for saju (Four Pillars of Destiny) experiences and provides incidental services (collectively, the "Service"). It is part of the SAJUNABI Terms of Service ("Terms") which the Company has established and operates with users' consent.

The Company operates this Refund Policy in compliance with applicable laws including the Framework Act on Consumers and the Act on Consumer Protection in Electronic Commerce, and strives to provide users with the best protection and benefits.

Article 1. General Principles of Cancellation (Right of Withdrawal)

A customer who has entered into a contract with the Company for the purchase of goods or services may withdraw the offer within seven (7) days (the "Withdrawal Period") from the date the customer receives the written contract (or, if the goods/services are supplied later, from the date of supply or commencement of service), pursuant to Article 13(2) of the Act on Consumer Protection in Electronic Commerce. If the Act provides otherwise regarding withdrawal, those provisions shall apply.

However, even within the Withdrawal Period, the customer's right to a refund or exchange may be restricted in the following cases, such as where the Service has commenced:

• Where goods are lost or damaged due to reasons attributable to the customer (except where packaging is opened to verify contents — withdrawal still permitted)
• Where the value of goods is significantly diminished by the customer's use or partial consumption
• Where the value of goods is significantly diminished over time such that resale becomes difficult
• Where, in the case of goods replicable with identical-performance goods, the original goods' packaging has been damaged
• Where the product was custom-made at the customer's request

In the cases listed in items 2 through 4 above, if the Company has not specified the restriction on withdrawal in a place where the consumer can easily recognize it, or has not provided trial products, the customer's right of withdrawal is not restricted.

Notwithstanding the above, where goods or services differ from advertised representations or contract terms, the customer may withdraw within three (3) months from the date of receipt, or within thirty (30) days from the date the customer learned or could have learned of the discrepancy.

Article 2. Refund Procedure for Cancellation within the Withdrawal Period

Where the service contract is withdrawn pursuant to Article 1, the refund shall be processed as follows:

• Upon approval, the customer will be notified by email.
• The Company shall refund the service fee within three (3) business days of receiving the refund request. If the refund is delayed, the Company shall pay delay interest at the rate prescribed in Article 21-3 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce (annual 15%).
• Where the customer paid by credit card or electronic payment method, the Company shall, without delay, request the payment provider to suspend or cancel the charge.
• The Company shall not claim any cancellation penalty or damages from the customer for exercising the right of withdrawal. However, where goods or services differ from advertised or contract terms, the Company shall bear refund processing costs.

Article 3. Refund Criteria and Procedure after the Withdrawal Period

Unilateral cancellation by the customer (e.g., change of mind) during normal service progress is not permitted. Where withdrawal is requested after the Withdrawal Period, or where withdrawal is restricted within the Withdrawal Period due to the customer's responsibility under Article 1(2) (collectively, "Cancellation"), the refund of the paid service amount shall be applied according to the refund criteria below.

For the purposes of this Article, "service provision" means that work for the Service has actually commenced or that any related preliminary work — such as exchange of preparatory information, provision of materials, or coordination of the service scope — has begun. Specifically, the Service is deemed to have commenced from the point the Company sends the customer a "Booking Confirmation Notification" after the Nabi has booked or arranged the saju service provider.

The refund procedure and timing under this Article follow Article 2.

Refund Schedule by Cause

Additional Notes

• Penalties payable to saju service providers may vary by provider.
• Travel insurance is recommended.
• In cases of force majeure, the refund standard from the immediately preceding tier applies.
• The Company may deduct any cancellation penalty arising from the Nabi's fault from that Nabi's future payouts, or invoice separately if the payout balance is insufficient.

Acknowledgement of Cancellation Penalties

The customer acknowledges that the cancellation penalties under this Article are reasonable, actual-cost-equivalent compensation reflecting (i) the fact that preparation work begins immediately upon contract formation and arrangement of the saju service provider, with the Company's and Nabi's/provider's human resources and time being committed concurrently, and (ii) the opportunity cost of foregoing other customers' bookings for the reserved slot. The customer confirms clear awareness of and consent to these penalties.

Force Majeure

Force majeure refers to unforeseeable events beyond the reasonable control of both parties, including the following or equivalent events:

Force majeure on the Company (platform) side

• Natural disasters: earthquakes, typhoons, floods, etc. making on-site service impossible
• Social unrest: war, riots, government closure orders or administrative actions
• System failure: nationwide telecommunications failure, large-scale cyber-attack (DDoS), etc. making platform operation impossible

Force majeure on the foreign-visiting customer side

• Departure/transit restriction: lockdown in the customer's country of residence, total local airport shutdown, total flight cancellations due to weather (no alternative)
• Border control: closure of borders by either government, ban on foreign entry, newly mandated post-entry quarantine making participation impossible
• Administrative visa suspension: total suspension of visa/K-ETA issuance due to policy change or system failure

Exclusions from force majeure: The customer's personal document deficiencies, false statements, prior criminal record, or illness (excluding global pandemics) causing visa denial or entry refusal do not constitute force majeure and are governed by the customer-fault cancellation criteria.

Article 4. Refund Request Method

To request a refund, please use one of the following methods:

1. Website: My Bookings → your booking → Request Refund
2. Email: contact@sajunabi.com
3. Customer Support: Submit via the Contact page on our website

The Company will process the request within three (3) business days of receipt and notify you of the result by email.

The Company is committed to your satisfaction. For any refund-related inquiries, please contact us through the channels above.