SAJUNABI Terms of Service

Last Updated: 2026-05-27 Version: 1.1 Effective Date: 2026-06-01

Important Notice: These Terms of Service are a translated version. The original Korean version shall prevail in case of any conflict or ambiguity.

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service ("Terms") govern the rights, obligations, responsibilities, and other necessary matters between TULIPWOOD KOREA (CEO: Kyungmin Roh, hereinafter "Company") and users of the application ("App") and/or internet website (collectively the "SAJUNABI Platform" or "Platform") that the Company operates, which provides an online service matching foreign tourists with Korean guides ("Nabi") for saju (Four Pillars of Destiny) experiences and other incidental services (collectively, the "Service").

Article 2 (Definitions)

① The following terms used in these Terms shall have the meanings set forth below:

1. "Member" or "User" means a person who has created an account through membership registration, agreed to these Terms, and uses the Service.
2. "Non-Member User" means a person who uses part of the Service without registering an account.
3. "Members" and "Non-Member Users" are collectively referred to as "Users".
4. "Nabi" means a service-provider partner Member who has agreed to these Terms and a separate Nabi operating guide, and who guides Users through saju experiences.
5. "Saju Service Provider" means a person who provides actual saju/fortune-reading consultations to Members, Users, and other parties seeking the Service through these Terms.
6. "Saju Experience" means the service in which a Nabi guides a User to receive saju/fortune-reading consultation at a specific saju shop, including interpretation and other incidental services.
7. "Service" means all saju experience matching services and other incidental services provided through the Platform operated by the Company.
8. "Content" means signs, characters, voice, sound, images, video, graphics, colors, and visual elements (including combinations thereof) that the Company digitally produces and provides (paid or free) in connection with the Service for use on mobile devices.
9. "Mobile Device" means any device capable of downloading, installing, or running Content, including mobile phones, smartphones, PDAs, and tablets.
10. "Application" means any program that is downloaded or installed on a Mobile Device to use the Service.
11. "Platform" means the website, mobile application, and online infrastructure related thereto on which the Service is provided.

② Terms not defined in Paragraph 1 above shall follow applicable laws and service-specific policies; in the absence thereof, general commercial practice shall apply.

Article 3 (Provision of Company Information)

The Company displays the following information within the Service or on the Company's website in a manner easily accessible to Members. However, the Privacy Policy and Terms may be provided via a linked screen.

1. Trade name and CEO: TULIPWOOD KOREA (CEO: Kyungmin Roh)
2. Business address: 32 Dasan-ro, Jung-gu, Seoul, Republic of Korea
3. Email: contact@sajunabi.com / Phone: +82-10-7564-1891
4. Business Registration Number: 782-17-01808
5. 통신판매업 신고번호: 2026-서울중구-883
6. Privacy Policy: https://sajunabi.com/privacy
7. Terms of Service: https://sajunabi.com/terms

Article 4 (Effect and Amendment of Terms)

① The Company shall post these Terms within the Service or on a linked screen so that Users may be aware of them.

② If the Company amends these Terms, the Company shall notify Users by posting the effective date, amended content, and reasons within the Service or on a linked screen at least seven (7) days before the effective date. However, if the amendment is unfavorable to Users or constitutes a material change, the Company shall give notice at least thirty (30) days in advance by the same method and notify Users in accordance with Article 24(1). In this case, the pre- and post-amendment content shall be clearly compared for easy understanding.

③ If a User does not expressly object to the amendment by the effective date — after the Company has notified the User that failure to object will be deemed consent — the User shall be deemed to have consented to the amendment. If the User does not consent, Service use may be restricted; the User may discontinue use or terminate the contract.

④ The Company shall take measures to enable Users to inquire about the contents of these Terms and receive responses.

⑤ The Company may amend these Terms within the scope not in violation of applicable laws.

Article 5 (Membership Registration)

① Membership registration is completed when a person seeking to become a Member ("Applicant") agrees to these Terms, completes the Company's registration form with required information, applies through a Company-provided method such as Google or KakaoTalk social login, and the Company accepts the application.

② The Company shall accept membership applications in principle. However, the Company may refuse an application in any of the following cases:

1. Where the application contains false, missing, or incorrect information, or does not meet eligibility requirements
2. Where the applicant is using the Service from a country not served by the Company through abnormal or circumventive means
3. Where the application is for the purpose of acts prohibited by applicable laws or contrary to public order and morals
4. Where the applicant intends to use the Service for improper purposes
5. Where registration would significantly hinder the Company's technical operations
6. Other cases similar to the above where acceptance is deemed inappropriate

③ The Company may defer acceptance until the cause is resolved in the following cases:

1. Where the Company's facilities lack capacity, certain Mobile Devices are not supported, or technical difficulties exist
2. Where there is a service disruption
3. Other cases similar to the above where acceptance is deemed difficult

④ The membership contract is established at the time the Company's acceptance reaches the Member.

⑤ If any information registered at sign-up changes, the Member shall notify the Company within a reasonable period through profile modification or similar means.

Article 6 (Supplementary Rules)

Matters not specified in these Terms and the interpretation thereof shall be governed by applicable laws including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Act on the Promotion of Information and Communications Network Utilization, and the Content Industry Promotion Act, as well as general commercial practice.

Article 7 (Individual Operating Policies)

① Matters necessary for applying these Terms and matters delegated by these Terms with specific scope may be set as operating policies.

② Where the Company sets an operating policy, the contents shall be posted within the Service or on a linked screen so that Users may be aware of them.

③ Amendments to operating policies follow Article 4(2). However, the Company shall provide advance notice under Article 7(2) in the following cases:

1. Amendments to matters unrelated to the rights and obligations of Users
2. Amendments where the operating policy is not fundamentally different from the Terms and falls within the range that Users may reasonably anticipate

Chapter 2. Personal Information Management

Article 8 (Protection and Use of Personal Information)

① When collecting personal information of Members or Users, the Company shall collect the minimum personal information necessary for service provision.

② The Company shall not collect information necessary for service provision and performance in advance at the time of membership registration. However, this does not apply where minimum specific personal information must be collected for identity verification prior to the service contract pursuant to legal obligations.

③ When collecting and using a User's personal information, the Company shall notify the User of the purpose and obtain consent.

④ The Company shall not use collected personal information for purposes other than those notified. Where a new purpose arises or where information is provided to a third party, the Company shall notify the User of the purpose and obtain consent at the time of use or provision, except as otherwise provided by applicable laws.

⑤ Where consent is required under Paragraphs 2 and 3, the Company shall in advance disclose the identity of the personal information manager (affiliation, name, phone number, and other contacts), the purposes of collection and use, and information concerning provision to third parties (recipients, purposes, and contents) — as required by Article 22(2) of the Act on the Promotion of Information and Communications Network Utilization. Users may withdraw consent at any time.

⑥ Users may at any time request access to and correction of their personal information held by the Company, and the Company shall take necessary measures without delay. Until the requested correction is made, the Company shall not use the relevant personal information.

⑦ For protection of personal information, the Company shall minimize the number of persons handling Users' personal information and shall bear all liability for User damages caused by loss, theft, leakage, unauthorized third-party provision, or alteration of personal information including credit cards and bank accounts.

⑧ The Company or a third party that has received personal information from the Company shall destroy such information without delay upon achieving the purpose of collection or provision.

⑨ The Company shall not pre-set consent boxes for the collection, use, and provision of personal information. The Company shall specify services that are restricted upon refusal of consent and shall not restrict or refuse membership registration or other service provision on the grounds of a User's refusal of consent for non-required personal information.

⑩ The Company shall comply with applicable laws to protect Users' personal information, and matters concerning the protection and use of personal information shall be governed by applicable laws and the Company's Privacy Policy. The Company's Privacy Policy does not apply to linked services other than those provided by the Company. The Company shall not be liable for damages caused by personal information leaks attributable to the User's fault without the Company's fault.

Chapter 3. Obligations of the Parties

Article 9 (Obligations of the Company)

① The Company shall faithfully perform the obligations set forth in applicable laws and these Terms in good faith.

② The Company shall maintain security systems for personal information protection so that Users may safely use the Service, and shall publish and comply with the Privacy Policy. Except as provided in these Terms and the Privacy Policy, the Company shall ensure that Users' personal information is not disclosed or provided to third parties.

③ For continuous and stable service provision, the Company shall make best efforts to repair or restore without delay any equipment failure or data loss/damage, except in cases of natural disaster, emergency, or currently unresolvable technical defects.

④ The Company shall not engage in acts prohibited by law or these Terms or contrary to public order and morals, and shall make best efforts to provide continuous and stable service.

⑤ The Company shall maintain security systems to protect Users' personal information (including credit information) for safe internet service use.

⑥ Where the Company causes damage to a User by engaging in unfair labeling or advertising under Article 3 of the Act on Fair Labeling and Advertising, the Company shall be liable for damages.

⑦ The Company shall not send commercial advertising emails to Users who have not requested them.

Article 10 (Obligations of Users)

① Users shall not engage in the following acts in connection with use of the Service:

1. Impersonating Company employees or operators, or posting or sending emails by misappropriating others' identities; impersonating others or falsely representing relationships
2. Misappropriating others' credit cards, telephones (wired/wireless), or bank accounts to purchase paid Content; misusing other Users' IDs and passwords
3. Using the Service without authorization for purposes other than its original purpose, such as profit, business, advertising, promotion, political activities, or election campaigns
4. Unauthorized copying, distributing, encouraging, or commercially using information obtained through the Service; exploiting known or unknown bugs
5. Defrauding others for gain; causing harm to others in connection with Service use
6. Infringing intellectual property rights or portrait rights of the Company or others; defaming or harming others
7. Without special authorization from the Company, modifying the Application, adding/inserting other programs, hacking or reverse-engineering servers, leaking or modifying source code or application data, building separate servers, altering or stealing portions of the website to impersonate the Company, or copying, dismantling, imitating, or otherwise modifying the Service
8. Using others' information when using or applying for the Service
9. Unauthorized collection, storage, posting, or distribution of other Users' personal or account information
10. Using automated programs or other abnormal methods that burden the Company's servers and disrupt normal service
11. Granting access by lending or transferring an account to a third party
12. Infringing intellectual property rights of the Company or third parties
13. Damaging the reputation or interfering with the business of the Company or third parties
14. Exploiting known or unknown bugs to use the Service
15. Defrauding others for gain or causing harm in connection with Service use
16. Acts with illegal or unfair means and purposes
17. Other acts contrary to good morals and social norms

② Users are responsible for managing their accounts and Mobile Devices and shall not allow others to use them. The Company shall not be liable, absent its fault, for damages caused by negligent device management or by allowing others to use the User's account/device.

③ Users shall set and manage payment passwords on each store to prevent unauthorized payments. The Company shall not be liable, absent its fault, for damages caused by User negligence.

④ Users shall comply with these Terms and the Company's notices and shall bear liability for all losses and damages arising from violations or failure to comply.

⑤ Members are responsible for managing their IDs and passwords. Members shall not allow third parties to use their credentials. Upon learning of theft or unauthorized third-party use, Members shall immediately notify the Company and follow the Company's guidance.

⑥ Obligations of Members/Users:

• Arrive at the time and location agreed with the Nabi or Saju Service Provider as scheduled.
• Treat Nabis, Saju Service Providers, and their staff with courtesy.
• Refrain from inappropriate acts (sexual harassment, religious coercion, financial demands, etc.) unrelated to Service use, or commercial acts.
• Enter accurate personal and payment information necessary for Service use.
• Do not request or attempt to exchange separate contact information (personal KakaoTalk, phone, SNS, etc.) with Nabis or Saju Service Providers.

⑦ Obligations of Nabis:

• Arrive at the time and location agreed with Members/Users or Saju Service Providers as scheduled.
• Bookings with Saju Service Providers shall be made under the Nabi's own responsibility. Any deposit owed to a Saju Service Provider shall be paid directly by the Nabi through the Nabi's own account or in cash.
• Provide guidance and service to Members/Users in a courteous manner.
• Refrain from inappropriate acts (sexual harassment, religious coercion, financial demands, etc.) unrelated to Service use, or commercial acts.
• Do not request or attempt to exchange separate contact information (personal KakaoTalk, phone, SNS, etc.) for off-platform contact with Members/Users or Saju Service Providers.
• Do not add or impose subjective opinions on saju readings and their interpretation.

Chapter 4. Service Use and Restrictions

Article 11 (Provision of Service)

① The Company shall make the Service available immediately upon completion of membership registration under Article 5. For some services, the Company may commence the Service on a designated date based on its needs.

② When providing the Service, the Company may provide additional services beyond those specified in these Terms.

③ The Company may differentiate User access by tier, usage time, usage frequency, and scope of services provided.

④ The Service includes the following items:

• Matching between Members/Users and Nabis
• Payment and settlement processing (escrow via Toss Payments)
• Sending matching-related notifications (KakaoTalk Alimtok, email, etc.)
• Dispute mediation and resolution support
• Other services that the Company may additionally develop or provide through partnerships

Article 12 (Use of Service)

① The Service is provided 24 hours a day, 365 days a year, in principle. However, the Service may be suspended in whole or in part in the following cases. The Company shall notify Users of the suspension cause and period in advance on the Application's start screen or service notices. If advance notice is impossible due to unavoidable circumstances, notice may be given after the fact.

1. Regular system maintenance, server expansion/replacement, or network instability necessitating operational suspension
2. Power outages, service equipment failure, traffic surge, or maintenance by telecommunications carriers preventing normal service provision
3. War, civil unrest, natural disaster, or other national emergencies beyond the Company's control

② The Company provides the Service through a dedicated Application for Mobile Devices. Users may download and install the Application to use the Service.

③ Paid services require payment of the fees specified. Downloading the Application or using the Service over a network may incur separate charges from the User's telecommunications carrier.

④ The Application and network-based Service are provided according to the characteristics of the Mobile Device or telecommunications carrier. In cases of device change, number change, or international roaming, Content may be wholly or partially unavailable, and the Company shall not be liable.

⑤ The Application and network-based Service may run background processes. Additional charges may apply based on Mobile Device or telecommunications carrier characteristics, and the Company shall not be liable.

Article 13 (Modification and Discontinuation of Service)

① For smooth service provision, the Company may modify the Service for operational or technical needs and shall notify Users within the Service before the change. However, for bug/error fixes, emergency updates, or non-material changes, notice may be given after the fact.

② The Company may discontinue the entire Service in cases of significant business reasons such as business transfer, division, merger, business closure, or material revenue deterioration. In such cases, the Company shall notify the discontinuation date, reason, and compensation conditions at least 30 days in advance on the Application's start screen or a linked screen, and shall notify Users in accordance with Article 24(1) or (2).

③ The Service may be temporarily suspended for updates, regular/temporary equipment maintenance, or other substantial reasons; advance notice shall be given. The Company shall make best efforts to keep the Service running but cannot guarantee perfection. For unforeseeable causes such as natural disaster or force majeure, the Company shall not be liable for service disruption or communication failures. The Company shall make best efforts to restore the Service promptly and shall give notice as soon as the situation is understood.

Article 14 (Collection of Information)

① For smooth and stable operation and quality improvement, the Company may collect and use Users' Mobile Device information (settings, specifications, OS, version, etc.) excluding personal information.

② The Company may request additional information from Users for service improvement and service introduction purposes. Users may accept or refuse, and when requesting, the Company shall notify Users of the right to refuse.

Article 15 (Provision of Advertising)

① The Company may post advertisements within the Service in connection with its operation. The Company may also send commercial information by email, SMS/LMS, push notifications, or in-app methods to Users who have consented to receive them. Users may refuse to receive such information at any time, and the Company shall not send commercial information upon receiving such refusal.

② Users may be connected to third-party advertisements or services through banners or links within the Service.

③ Where Users are connected to third-party advertisements or services under Paragraph 2, the area is not part of the Company's Service. The Company does not guarantee reliability or stability and shall not be liable for damages, except where damages are facilitated or unprevented by the Company's intent or gross negligence.

Article 16 (Intellectual Property Rights)

① All intellectual property rights, including trademarks, design rights, and copyrights, to Content produced by the Company within the Service belong to the Company.

② Users shall not, without prior consent of the Company or the relevant provider, use for commercial purposes or allow third parties to use information obtained through the Service in which the Company or provider holds intellectual property rights, by means of reproduction, transmission, etc. (including editing, publication, performance, distribution, broadcast, derivative works).

③ If the Company receives claims from third parties due to a User's infringement of portrait rights, copyrights, or other intellectual property rights, the User shall make efforts to exempt the Company. If the Company cannot be exempted, the User shall bear all damages incurred by the Company.

④ The Company may use Content posted or created by Users by means of storage, reproduction, modification, public transmission, exhibition, distribution, and creation of derivative works for purposes of in-service display, service promotion, operation, improvement, and new service development research. Users consent to granting the Company such rights without objection.

⑤ This Article remains effective during the Company's operation of the Service.

Article 17 (Purchase, Period, and Use of Paid Content)

① Paid Content purchased by Users within the Service may only be used on the Mobile Device on which the Application was downloaded or installed.

② The use period of paid Content shall follow the period specified at purchase.

③ Where no period is specified, the period of paid Content shall continue until termination of the service contract. However, where Service is discontinued under Article 13(2), the period shall continue until the discontinuation date notified.

Article 18 (Service Use Restrictions)

① The Company may restrict a User's Service use where the User violates obligations under these Terms (including Article 10(1)) or disrupts normal service operation.

② Where the Company imposes restrictions under Paragraph 1, the Company shall notify the User of the following:

1. Reason for the restriction
2. Type and duration of the restriction
3. Method for filing objections to the restriction

[Examples of Penalty Measures for Major Violations]

③ The Company may suspend a User's Service use until investigation is complete in the following cases:

1. Where a legitimate report is received that the account has been hacked, misappropriated, or used in a crime
2. Other similar cases requiring temporary suspension

④ A User wishing to object to the Company's restriction shall submit an objection stating the reasons by email (contact@sajunabi.com) within 14 days from the notification date under Paragraph 2.

⑤ The Company shall respond by email within 14 days from receipt of the objection. If a response is difficult within this period, the Company shall notify the User of the reason and processing schedule within the same period.

⑥ Where the objection's reasoning is reasonable, the Company shall take corresponding measures.

Chapter 5. Withdrawal of Offer, Refund of Overpayments, and Termination

Article 19 (Payment and Service Request)

① A paid-service contract is established and payment is processed when the User clicks "Purchase", "Pay", "Confirm Payment", or similar buttons within the Application, in accordance with these Terms and the posted purchase conditions. Charging and payment of purchase prices follow the in-app purchase method established by the store from which the User downloaded the Application.

② Where Content or Service is paid in foreign currency, the actual amount charged may differ from the price displayed in the store due to exchange rates and fees.

③ When a Member/User requests a saju experience service through the Platform, payment is processed simultaneously with the request.

④ The Company forwards the Member's request information to qualified Nabis to attempt matching.

⑤ The Nabi confirms the applicant's schedule and the Saju Service Provider's availability before accepting or declining the match. If the Nabi does not respond within 48 hours or declines, the Company shall refund the full amount paid by the applicant.

⑥ If booking with the Saju Service Provider fails, the Nabi may discuss alternative schedules or Saju Service Providers with the applicant through the messenger. If no agreement is reached or discussion is impossible, the matching request is cancelled and the Company shall refund the full amount paid.

⑦ The applicant's service payment includes the pre-booking cost of the service request, and the total amount may vary by Saju Service Provider. Refunds of service amounts are detailed in Article 20 and the Company's separate Refund Policy.

Article 20 (Withdrawal of Offer)

① A User who has entered into a contract with the Company for paid Content may withdraw the offer without cancellation fees or penalties within seven (7) days from the later of the contract date or the date the Content becomes usable, pursuant to Article 13(2) of the Act on Consumer Protection in Electronic Commerce. However, withdrawal and refund are not available in the following cases under said Act:

1. Where goods are lost or damaged due to reasons attributable to the User (withdrawal is still permitted if packaging is opened only to verify contents)
2. Where the value of goods is significantly diminished by the User's use or partial consumption
3. Where the value is significantly diminished over time such that resale becomes difficult
4. Where the original packaging is damaged in cases of goods replicable with equivalent items

② Where the Service falls under categories for which withdrawal is restricted under applicable laws, the right of withdrawal is restricted. If applicable laws require the Company to take measures for such restriction, the Company shall do so.

③ For Content for which withdrawal is unavailable, the Company shall clearly mark this fact in a location easily noticed by Users, and shall provide trial samples (temporary use, sample provision, etc.) or, if such provision is difficult, provide information about the Content so that the User's right of withdrawal is not impaired.

④ Notwithstanding Paragraphs 1 and 2, where purchased paid Content differs from advertised or contract terms, the User may withdraw within three (3) months from when the Content became available, or within thirty (30) days from when the User learned or could have learned of the difference.

⑤ Withdrawal of paid Content purchased via in-app payment shall be requested directly to the store operator that processed the payment, and refund proceeds according to applicable laws and the store operator's refund policy. Where the Company must verify a legitimate withdrawal reason under the store operator's policy, the Company may contact the User using provided information and request additional evidence.

⑥ Where a minor enters into a Content purchase contract on a Mobile Device, the Company shall notify that the contract may be cancelled by the minor or the legal representative without the legal representative's consent. Where a minor enters into a purchase contract without legal representative consent, the minor or legal representative may cancel the contract. However, cancellation is not available where the minor purchased Content with property which the legal representative had permitted the minor to dispose of within a specified scope, or where the minor used deceit to be believed to be of legal age or to have legal representative consent.

⑦ In the preceding case, the Company may request submission of documents proving the minor and legal representative for verification of legitimate cancellation.

Article 21 (Refund of Overpayments and Effect of Withdrawal)

① The Company shall refund any overpayment to the User. However, where the overpayment arises from the User's fault without the Company's intent or negligence, actual refund costs shall be borne by the User within a reasonable scope.

② Where an overpayment occurs in the in-app payment process, the User shall request refund from the store operator.

③ Refunds proceed according to the refund policy of the store operator from which the User downloaded the Application or the Company's refund policy.

④ The Company may contact the User using provided information and request necessary information for processing refunds of overpayments.

⑤ Where goods are returned or the offer is properly withdrawn, the Company shall refund the service amount already received within three (3) business days. If the refund is delayed, the Company shall pay delay interest at the rate prescribed in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.

⑥ Where the User paid by credit card or electronic payment, the Company shall, without delay, request the payment provider to suspend or cancel the charge.

Chapter 6. Damages and Indemnification

Article 22 (Damages)

① The Company or User shall be liable for damages caused to the other party by violation of these Terms. However, this does not apply in the absence of intent or negligence.

② Where the Company partners with an individual service provider to provide individual services to Users and the User consents to the individual service terms, the individual service provider shall be liable for damages caused by the individual service provider's intent or negligence.

Article 23 (Company Indemnification)

① The Company shall not be liable for service provision where the Service cannot be provided due to natural disaster or force majeure.

② The Company shall not be liable for damages arising from facility maintenance, replacement, regular inspections, construction, or similar causes. However, this does not apply where the damages result from the Company's intent or negligence.

③ The Company shall not be liable for Service-use disruption caused by the User's intent or negligence. However, this does not apply where the User has unavoidable or legitimate reasons.

④ The Company shall not be liable for the reliability or accuracy of information or materials posted by Users in connection with the Service, absent intent or gross negligence.

⑤ The Company has no obligation to intervene in transactions or disputes arising between Users or between a User and a third party through the Service, and shall not be liable for resulting damages.

⑥ The Company shall not be liable for damages incurred by Users in connection with free services. However, this does not apply in cases of the Company's intent or gross negligence.

⑦ The Company shall not be liable for User's failure to obtain or loss of expected benefits from using the Service.

⑧ The Company shall not be liable for third-party payments arising from a User's failure to manage Mobile Device passwords or store-provided passwords. However, this does not apply in cases of the Company's intent or negligence.

⑨ Where a User cannot use Content in whole or in part due to device change, number change, OS version change, international roaming, carrier change, or similar reasons, the Company shall not be liable. However, this does not apply in cases of the Company's intent or negligence.

⑩ The Company shall not be liable where a User deletes Content or account information provided by the Company. However, this does not apply in cases of the Company's intent or negligence.

Article 24 (Notifications to Users)

① The Company may notify Users via email, in-service notices, or text messages (LMS/SMS).

② For notifications to all Users, the Company may substitute Paragraph 1 notifications by posting within the Service for at least seven (7) days or using pop-up screens.

Article 25 (User Complaints and Dispute Resolution)

① For User convenience, the Company shall guide methods for submitting opinions or complaints within the Service or on a linked screen. The Company operates dedicated personnel to handle such opinions and complaints.

② Where opinions or complaints raised by Users are objectively deemed legitimate, the Company shall promptly handle them within a reasonable period. Where lengthy processing is required, the Company shall notify Users of the reason and schedule within the Service or under Article 24(1).

③ Where a dispute arises between the Company and a User and is to be mediated by a third-party dispute resolution body, the Company shall faithfully prove measures taken regarding restrictions and may follow the body's mediation.

Article 26 (User Opinions)

The Company highly values Member opinions. Members may submit opinions at any time through the in-service inquiry board. The Company shall actively gather opinions and make best efforts toward better service.

Article 27 (Governing Law and Jurisdiction)

1. Legal disputes including litigation between the Company and Members shall be governed by the laws of the Republic of Korea.
2. Litigation between the Company and Members concerning disputes arising from Service use shall be under the jurisdiction of the district court having jurisdiction over the Company's address at the time of filing.
3. Where these Terms are provided in English or Japanese translation, the Korean original shall always prevail in case of any difference in interpretation.

Supplementary Provisions

Effective Date: These Terms apply from June 1, 2026. The previous Terms are replaced by these Terms, and Members who joined before the effective date shall also be subject to these Terms.